Frequently Asked Questions
We know shopping online can come with a few questions, and we are here to make things simple, transparent, and stress free. Below are answers to the things we get asked most. If you do not see what you are looking for, just reach out. We are always happy to help.
What products do you offer ?
Elsie Bloom offers timeless jewelry designed to feel personal and meaningful. Our collection includes necklaces, earrings, rings, bracelets, and thoughtfully curated pieces made to be worn every day and treasured for years.
Where do you ship ?
We currently ship within the United Kingdom. Whether you are in a busy city or a quiet town, we will deliver to you anywhere in the UK.
Do you offer free shipping ?
Absolutely. All orders ship free—no minimums, no hidden fees. Just place your order, and we’ll take care of the rest.
How long does shipping take ?
Once you place your order, we’ll process it in 1–2 business days. From there, your summer pants should arrive within 4–8 business days, depending on your location. We’ll send you tracking info as soon as your order hits the road.
What is your return policy ?
We offer a 30-day return window from the day your order is delivered. If you’re not completely satisfied, you can return your item in unused condition for a full refund. No stress, no restocking fees.
How long does a refund take ?
Refunds are typically processed within 10 business days after we receive and inspect your return. We’ll refund your original payment method and email you as soon as it’s complete.
How can I contact customer support ?
You can reach us anytime at info@elsiebloom.uk We aim to respond within 24 to 48 hours, and we always do our best to reply sooner.
What sizes do you offer ?
Many of our pieces are adjustable or come in multiple sizes. You will find sizing details on each product page, including ring size guidance where relevant. If you are unsure which size to choose, message us and we will help you pick the best fit.
Do you restock sold out items ?
Some of our styles are released in small batches, so restocks are not always guaranteed. If something you love is sold out, check back soon or join the restock notification on the product page when available.
Is it safe to shop on your website?
Yes. Your privacy and payment security are a top priority. All transactions are SSL encrypted, and we never store your full payment information. Shop with full peace of mind.
Still curious? Do not hesitate to reach out. We are here to make your Elsie Bloom experience warm, easy, and personal.
Contact Information
Store name: Elsie Bloom Jewels
Company name: Victors E-commerce LLC
Company Address: 416 Quartz Hill Way Waxhaw, NC 28173
Company number: 33-1266467
Email: info@elsiebloom.uk
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to your inquiries within 24 hours.