Refund Policy
Returns
We want you to shop with confidence! If you are not fully satisfied with your order, you have the option to return it within 30 days of receipt. However, please note that we do not offer free returns; shipping charges apply.
To be eligible for a return, the order must meet the following conditions:
- The item must be in its original condition, with all parts and components included.
- Normal handling is acceptable, but damage due to improper use or mishandling is not eligible.
- Hygiene-related products must be thoroughly cleaned before returning.
- If the product arrives defective, a return request must be made immediately upon receipt.
- The customer is responsible for return shipping costs.
- Returns will be processed within 7 business days after receiving the item and verifying that it meets the return conditions.
🚨 Important Notes:
- We reserve the right to refuse returns if we suspect items have been used or damaged after delivery.
- Delays caused by couriers (e.g., strikes, transit issues) are beyond our control and are not grounds for a refund.
- Never send returns to the original sender. We will provide the correct return address after you contact us.
How to Request a Return
If your order meets the above conditions, please email info@elsiebloom.uk with:
- Order number
- Reason for return
- Photos of the product (if damaged/defective)
- Full name & shipping address
We will provide return instructions and the correct return address.
Cancellations
Orders may be changed or canceled within 30 minutes of placement by emailing info@elsiebloom.uk with your order number.
After this time window, orders are considered final.
Approved cancellations are subject to a 2% processing fee.
Replacement Policy
If you receive a damaged or defective product, don’t worry—we’ve got you covered! Simply contact us within 30 days of receiving your order, and we will send you a replacement, free of charge. Our goal is to ensure you are 100% satisfied with your purchase!
For orders in transit:
We are proudly a American business! While our products ship from our Asia-based warehouse, this allows us to provide the best quality at competitive prices while covering shipping costs and fees for our customers. We are committed to ensuring you have a great shopping experience with us!
If you have any concerns, feel free to reach out—we’re here to help!
📩 Contact us at: info@elsiebloom.uk
Thank you for being part of our journey!